IT Support Engineer - Intern at Zycus
Zycus is a global leader in Source-to-Pay (S2P) procurement software, trusted by Fortune 1000 organizations worldwide. At the core of Zycus' platform is Merlin AI, an advanced engine that brings intelligence and automation across the procurement lifecycle.
Role Overview
About Zycus
Zycus is a global leader in Source-to-Pay (S2P) procurement software, trusted by Fortune 1000 organizations worldwide. At the core of Zycus' platform is Merlin AI, an advanced engine that brings intelligence and automation across the procurement lifecycle.
Role Summary
Zycus is seeking an IT Support Engineer - Intern to join the IT Operations team in Bangalore. In this role, you will support day-to-day application installation, endpoint troubleshooting, and general IT operations across Windows and macOS environments while gaining exposure to IT automation and management processes.
Candidate Guidelines
Eligible candidates should be graduating in 2026 with a relevant degree in Computer Science or IT and possess strong hands-on problem-solving skills along with familiarity with modern AI tools.
Eligibility Criteria & Qualifications
- Degree in Computer Science, IT, or related field completing in 2026.
- 0-1 Years of experience / Freshers.
- Working knowledge of Windows and macOS system settings and troubleshooting.
- Hands-on experience using AI tools (Claude, Gemini, ChatGPT) for technical assistance.
Key Responsibilities
Issue Diagnosis & Resolution
- •Assist with application installation, updates, and troubleshooting on Windows and macOS endpoints.
- •Assist with testing internal automation workflows using Power Automate and low-code tools.
Incident & Knowledge Management
- •Handle support ticket triage and tracking using Freshservice or similar ITSM tools.
Service Improvement & Escalation
- •Help document SOPs, troubleshooting guides, and support patch management tasks.
Required Skills & Technologies
How to Apply
Submit your application directly through Zycus's verified careers portal.
Review the published role requirements, degree qualifications, and eligible graduation batches above.
Ensure your resume highlights relevant projects and contains working GitHub repository links.
Click the official application button below to open Zycus's direct careers page.
Complete and submit your application directly on the employer's portal.
You will be directed to Zycus's official careers portal. Career Insights does not process applications or charge any candidate fees.
The specifications above are verified official details published by Zycus. Candidates should verify all final terms, deadlines, and eligibility directly on Zycus's official careers portal before submitting an application.
Recommended Preparation
Independent editorial guidance based on the published role information.
What to Prepare
Evaluate your technical support and diagnostics background against published criteria and operational troubleshooting focus areas.
B.E / B.Tech / MCA / B.Sc
Hiring evaluations prioritize demonstrable problem-solving, domain competence, and practical project evidence over specific degree pedigree.
Incident triage, system diagnostics, and customer issue resolution.
Practice structured diagnostic methods (isolating network, application, vs database errors), parsing server and application logs with command-line tools, and reproducing customer errors.
Clear documentation, SLA management, and technical escalation.
Focus on clear written explanations of technical workarounds, structured incident post-mortems, knowledge base documentation, and managing escalation workflows.
Basic understanding of data storage, serialization, and persistence.
Be prepared to explain relational normalization (1NF-3NF), indexing trade-offs, foreign key constraints, and transactional consistency.
Familiarity with documentation standards, ticketing workflows, or collaboration tools.
Demonstrate structured written documentation, status reporting, and proficiency in collaborative platforms (Jira, Confluence, Service Desk).
Onsite (Bangalore, Karnataka) operational structure.
Highlight proactive written communication, technical documentation discipline, and the ability to troubleshoot errors systematically before escalating.
Technical Topics
Depending on the hiring team’s evaluation style, technical assessments for this role typically cover these core areas:
Topic 1: Structured Troubleshooting & Root Cause Analysis
- Systematic problem isolation (OSI model, network vs application vs database)
- Replicating customer-reported issues in test environments
- Differentiating intermittent latency from hard service failures
Topic 2: Log Analysis, CLI Diagnostics & Error Tracing
- Parsing server and application log files using grep, awk, and regex
- Inspecting HTTP request traces, API response codes, and SSL certificates
- Basic database query inspection to verify customer data records
Topic 3: Incident Prioritization, SLA Management & Escalations
- Ticket severity classification based on business impact (P1/P2/P3/P4)
- Clear technical handoffs and collaboration with L3/Engineering teams
- Adhering to response and resolution time SLAs
Topic 4: Customer-Facing Technical Communication & De-escalation
- Translating complex technical bugs into clear, empathetic user updates
- Communicating temporary workarounds while permanent patches are deployed
- Setting realistic expectations during high-severity production outages
Topic 5: Knowledge Base Authoring & Preventative Runbooks
- Documenting repeatable troubleshooting procedures (SOPs)
- Authoring internal runbooks to decrease mean time to resolution (MTTR)
- Identifying recurring ticket patterns to recommend permanent product fixes
* Note: These are independent Career Insights editorial recommendations to help candidates structure their study plan. They do not represent guaranteed interview stages or official hiring mandates from Zycus.
Practical Project
Build a troubleshooting or service-operations case study that demonstrates diagnosis, documentation, escalation, and process improvement.
Production Incident Diagnostics & Runbook Automation Kit
A comprehensive troubleshooting toolkit including diagnostic shell/Python scripts to parse server and access logs, alert on error rate thresholds, test database connectivity, and an incident triage runbook with escalation trees.
Log Analysis & Error Triage, Service Health Verification, Incident Response Protocols, Shell Scripting, and Root Cause Documentation.
Modular diagnostic scripts (/scripts), documented troubleshooting runbooks in markdown, mock log sample files, and an SLA escalation decision matrix.
Step-by-step diagnostic reasoning for high-severity incidents, log filtering techniques (grep/awk/regex), and how automated diagnostic checklists reduce mean time to resolution (MTTR).
Career Insights recommendation: This project is an independent editorial recommendation designed to help candidates build verifiable portfolio evidence. It is not required or sponsored by Zycus.
Before You Apply
Verify your diagnostic case studies, technical communication examples, and application materials before applying.
Ensure your resume highlights troubleshooting experience involving Windows OS, macOS, Microsoft Entra ID, issue ticketing workflows, or incident triage procedures.
Confirm that your availability, shift requirements (if applicable), and qualifications align with Zycus's published criteria.
Prepare 1–2 troubleshooting scenarios you have solved. Be ready to explain your diagnostic isolation process, log examination, and clear customer-facing communication.
Submit your application directly through Zycus's official careers portal using the verified apply link below. Career Insights does not process applications or charge any candidate fees.
Career Growth Context
Editorial analysis of how this role develops system diagnostics, incident leadership, and operations management.
Systems & Product Architecture Ramp-up
Learning application workflows, incident triage protocols, ticketing SLAs, and diagnostic logging tools.
Root-Cause Diagnosis & Incident Resolution
Investigating customer-reported anomalies, database queries, and log traces to resolve complex production incidents.
Automation & Knowledge Engineering
Building automated diagnostic scripts, authoring standard operating procedures (SOPs), and reducing recurring incident volume.
Progression Toward Tier-3 / Support Operations Lead
Managing high-severity escalation workflows, collaborating directly with engineering on product bug fixes, and coaching junior support analysts.
This page provides verified job details sourced from Zycus's recruitment announcement, alongside independent preparation roadmaps authored by the Career Insights editorial team. Career Insights is not affiliated with Zycus and does not collect candidate data or charge application fees.
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